Refund & Cancellation Policy

Cancelling your subscription

You can cancel at any time from your dashboard or through your payment provider's portal. Cancelling stops future renewals. Your Instance stays available until the end of the period you have already paid for. After that, your data is kept for a 30-day grace period so you can export it, and is then deleted (residual encrypted backup copies age out within approximately a further 7 days).

Your 14-day right of withdrawal (EU consumers)

If you are a consumer in the EU, you have the right to withdraw from this contract within 14 days of subscribing, without giving a reason.

Hoodik Cloud is a service we provide continuously over the period you subscribe to. If you ask us to start the service straight away (which we need to do to provision your Instance), you can still withdraw within those 14 days. In that case you pay only a proportionate amount for the part of the period during which the service was available to you, and we refund the rest. You do not lose the withdrawal right simply because your Instance was provisioned.

To withdraw, email us at support@hoodik.io within 14 days. You may use the standard EU model withdrawal form, but you do not have to. We refund any amount due within 14 days of confirming your withdrawal, using the same payment method you paid with.

Refunds

Subscriptions are billed in advance. Outside the 14-day withdrawal right above, we do not normally refund a billing period that has already begun, except where the law requires it, or in the situations below:

• If we end or discontinue the Service, or stop offering it in your country, for a reason that is not your breach, you receive a pro-rata refund of any prepaid, unused period.
• If we suspend your Instance for a reason that turns out not to be your fault, we restore it and credit you for the affected time (see the Terms, section 12).
• If we make a change to the Terms that is to your disadvantage, you may terminate before it takes effect and receive a pro-rata refund of any prepaid, unused period.

Refunds are processed by our payment provider (the Merchant of Record) in line with this policy.

Failed payments

If a renewal payment fails, we retry it. If it ultimately fails, we suspend the subscription rather than delete your data immediately. Your data is kept through the grace period so you can still export it.

Contact

support@hoodik.io.